Orders & Deliveries

Payment Methods

Credit Card payments

We utilize the PayFast portal for secure online shopping transactions. 

EFT Payments 
Account holder: Crafty Cultures Pty Ltd
Bank: First National Bank
Account no: 62512771909
Branch name: Eldoraigne
Branch code: 251145

Reference: Kindly ensure to include your order number in the subject line of your EFT payment. An email containing this information has been sent to you.

Please note: *Orders will be dispatched once payment reflects in our bank account.

 

Delivery

We're an online store that delivers your products to any location within South Africa. We partner with "The Courier Guy" (www.thecourierguy.co.za), or other courier services selected by Crafty Cultures.

Please note the following:

- Parcels will exclusively be delivered to physical addresses; P.O. box addresses are not accepted.
- No parcels will be shipped without proof of payment for the order.
Crafty Cultures will provide you with a tracking number before shipping any parcels.
- You'll receive an email notification once your parcel has been dispatched.
- Packages are typically dispatched within 2 days after we receive proof of payment in our bank account. Tracking numbers will be provided for all shipments.

Shipping fees encompass both handling and packing fees, along with courier costs, and are subject to variation based on the total weight/volume of the shipment and your location. We recommend consolidating your items into a single order whenever possible. While your package is dispatched at your own risk, rest assured that we take special care to safeguard fragile items. Our boxes are generously sized, and we ensure that your items are adequately protected during transit.

Regrettably, we do not permit the collection of products from our premises.

Insurance

Crafty Cultures ensures the safekeeping of your order until it is shipped with one of our trusted delivery service providers. Should you wish to insure your order against breakages during delivery with The Courier Guy, please inform us, and we will gladly provide you with a quote for insurance coverage. Please note that Crafty Cultures will not assume liability for damages or breakages caused by the delivery service provider.