By accessing and using this website and online shop, you agree to the following conditions:

1. Website use

All images on the website may slighty differ from actual products as products may slightly change over time.

All information provided on this website is used at your own risk.

You may not use any website material other than for personal use. All material is copyright protected and belongs to the owner of the website: Crafty Cultures (Pty) Ltd.

 

2. Delivery method

We will use either "The Courier Guy" or "Timefreight" or any other suitable courier service of our choosing.

Parcels will only be delivered to physical adresses. No PO Box deliveries will be permitted.

We will send you an email with a tracking number as soon as the parcel has been dispatched.

For more information, please refer to the Orders & Deliveries section of the site.

 

3. Insurance

Crafty Cultures is responsible for the good condition of your order until we ship it with one of our delivery service providers.

If you would like your order to be insured during delivery against breakages with The Courier Guy please advise us and we will quote you on the insurance.

Crafty Cultures will not be held liable for any breakages caused by the delivery service provider.

 

4. Payment methods

Online Orders

We accept payment by either Credit Card via the PayFast portal or via EFT (electronic funds transfer).

After completing your order, you will receive an email with our banking details for you to perform payment if you have selected to pay via EFT.

Your order will only be prepared once we have received your proof of payment and once the payment reflects in our bank account.

In-store Orders

Within our physical shop you can select to pay either by credit card, cash or SnapScan.

 

 5. Items out of stock

If, for some reason, an item was shown as being available on the online shop, and it appears that there is no stock at the time of your order, we will notify you immediately. You may then elect to either:

  1. Cancel the whole order or;
  2. Cancel only the out-of-stock item
  3. Wait for stock to arrive - an estimated time of arrival will be provided if applicable.

In the event of cancelling your order, or an item, you may further select to be refunded or to be provided with a credit note for later use on our online store. For refunds you will have to provide your banking details to us in order to perform the refund.

 

6. Refunds

If you return your ordered products within 7 days to us, in the same condition as it was sent and in the same packaging, we will refund you the item order value, less  delivery/transport after receipt of the product.

Due to the nature of some of our products, we can unfortunately not provide you with refunds on the following products;

  1. Cultures, SCOBY’s or moulds
  2. Rennet
  3. Packs containing cultures
  4. Kits containing cultures or rennet or both

 

7. Communication during the processing of your order

Once you have placed your order, you will receive several emails concerning the progress of you order until it is shipped.

In some instances, it may be required for you to respond to these emails in order to ensure correct delivery. Non-responses may delay your shipment.

If our emails get bounced from your email inbox, we would like to contact you via telephone. Please ensure that you enter your cellphone number correctly on the order.

 

8. Warranty claims

If the equipment bought from Crafty Cultures is faulty due to bad workmanship or material, Crafty Cultures will either replace or repair your equipment, at our discretion.

 

9. Training courses and cancellations:

Full payment for training courses reserves your seat for a specific date.

We will provide you with a 100% refund if you cancel your reservation 7 days before the training event.

If you missed a training course, or cancel less than 7 days before the course, we will unfortunately not be able to refund you as we already incurred all costs associated for your attendance.

If Crafty Cultures cancels a training course, due to insufficient attendees, or because of sickness or death of the presenter, or any other valid reason, you will be refunded 100%.